Install Apps Using Self Service on a Front Row Mac

# Install Apps Using Self Service on a Front Row Mac

Front Row-managed Macs use **Mosyle Self Service** to install and update approved applications—no permanent admin rights needed.

Use this guide to install, reinstall, or update common tools like Slack, Zoom, Google Drive, 1Password, and more.

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## What Is Self Service?

Self Service is an IT-managed app catalog preloaded on your Mac. It lets you:

- Install approved apps without needing an admin password
- Reinstall or repair broken apps
- Get OS upgrades pushed by IT

All apps in Self Service are pre-approved and safe to install.

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## Open Self Service

1. On your Mac, press **Command (⌘) + Space** to open Spotlight.
2. Type **Self Service**.
3. Click the **Self Service** app to launch it.

If you don’t see Self Service:

- Make sure your Mac is enrolled in Mosyle MDM.
- If it’s missing, email **help@frontrowgroup.com**.

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## Install an App from Self Service

1. In Self Service, browse or search for the app you need.
2. Click the app tile.
3. Click **Install** or **Install Now**.
4. The button will change to a **progress bar** while the app installs.
5. Once complete, the app will be available in:
  - **Applications** folder
  - **Launchpad**

You do **not** need admin credentials for these installs.

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## Reinstall or Repair an App

If an app is glitchy, missing, or won’t update:

1. Open **Self Service**.
2. Find the app (e.g., Slack, Zoom, Google Drive).
3. Click **Reinstall** (or **Install** again).
4. Wait for the status bar to complete.

This will refresh the app with the IT-approved version.

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## Example Apps Available in Self Service

Common apps typically found in Self Service include (non-exhaustive):

- **Security & Access**
 - 1Password 8
 - 1Password for Safari
 - FortiClient VPN
 - NordLayer
- **Productivity**
 - Google Chrome
 - Google Drive for Desktop
 - Microsoft Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, Teams
 - Asana, Slack, Zoom, Dropbox, Harvest
- **Creative & Utilities**
 - Adobe Acrobat Reader
 - Creative Cloud Installer
 - iMovie
 - Frame.io
 - Lightshot Screenshot
 - Brother iPrint&Scan
 - ChatGPT (Apple Silicon only)
 - macOS Sequoia OS Update

Available apps may change over time based on IT policy.

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## When You Might Still Need Admin on Demand

Some system-level changes or third-party installers may still ask for admin rights. In those cases:

- Use the SOP: **Get Temporary Admin Rights on a Front Row Mac**.

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## Need Help?

If an app fails to install, is missing, or you’re not sure what to use:

- Email **help@frontrowgroup.com**
- Include:
 - App name
 - Screenshot of any error (if possible)