Melvin Rodriguez

Company Overview and Main ProductsIntelligent IT is boutique IT consulting and cybersecurity firm based in New York, New York, serving small- to medium-sized businesses across New York State and be...

IntroductionIntroductionWelcome to Intelligent Group's onboarding guide for new macOS and Windows devices. This guide ensures your new device is set up securely, compliant with company policies, an...

IntroductionIntroductionThis guide explains how Intelligent Group employees can securely connect to the company network remotely using the VPN client software. It also provides practical troublesho...

IntroductionIntroductionThis guide explains how Intelligent Group employees can set up and use secure remote desktop access to their work computer, enabling safe and compliant telecommuting. Follow...

# Best Practices for Faster IT SupportWant your issue resolved quickly? A little structure goes a long way.---## Before You Contact ITTry these first:- Restart your device- Check Wi-Fi or VPN conne...

# Passwords, MFA & Account Security Best PracticesStrong authentication is one of the most important security controls you use every day.---## Password Rules- Use long, unique passwords- Never reus...

# Don’t Ignore Update Prompts (Security & Stability)Update prompts aren’t just “annoying pop-ups.”  They often fix security issues, bugs, and performance problems.---## Types of Updates You’ll See-...

# Travel & Offline Best PracticesWhen traveling or working without reliable internet, a little preparation prevents lockouts and lost work.---## Before You Travel- Restart your laptop- Confirm you’...

# How Often You Should Restart Your LaptopRestarting your laptop regularly is one of the simplest ways to prevent performance issues, crashes, and weird behavior.If your computer feels slow, unstab...

# Quick VPN Checklist (Before You Escalate)Before contacting IT about VPN or remote access, run this checklist.---## 1) Are you offsite?If yes: VPN is required for certain systems (example: Catapul...